Review Management

Generate mote 5-Star reviews and boost your practice's online reputation and visibility.

online reputation management

Protect your practice's online reputation, build trust, and attract new patients.

Did you know that 91% of your prospective patients will check your online reviews before contacting your practice?

Online Review Management is therefore critical for the success of your clinic.

In the digital age, patients heavily rely on online reviews and ratings to make informed decisions about which allied health provider to choose.

A positive online reputation builds trust and credibility, attracting more patients and increasing appointments.

Conversely, negative reviews can deter potential patients and harm a clinic’s reputation.

If your practice fails to proactively request, manage and respond to reviews it could lead to:

Damage from Negative Reviews

One or two poor reviews—especially if left unanswered—can deter potential patients. Proactive review management helps providers respond professionally, resolve issues, and maintain a positive online image.

Low Patient Trust and Social Proof

Patients often compare providers based on reviews. A lack of recent, positive feedback may signal inexperience or poor care. Encouraging and showcasing 5-star reviews builds social proof and positions the practice as trusted and reliable.

Inconsistent or Inaccurate Feedback

Without a review strategy, feedback may be unbalanced, highlighting only negative experiences. Review management tools prompt happy patients to leave reviews, creating a more accurate picture of patient satisfaction.

Missed SEO and Local Visibility Opportunities

Google prioritises practices with frequent, high-quality reviews. Actively collecting reviews boosts local SEO and helps the practice appear in the “Google Map Pack” when patients search nearby.

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Generate Word-of-Mouth Referrals

Happy patients leaving public reviews are essentially recommending your practice to others—creating digital word-of-mouth that drives ongoing growth.

Insight for Practice Improvement

Review feedback highlights what your clinic is doing well and where it can improve—giving you actionable insights into patient experience and satisfaction.

Boost Patient Engagement and Retention

Responding to reviews (especially negative ones) shows that your practice listens and cares. This builds stronger relationships and can help retain patients who might otherwise leave.

Build Trust and Credibility with Online Review Management

Increase Patient Bookings

More (and better) reviews lead to higher visibility in search results and stronger first impressions—both of which drive new patient inquiries and bookings.

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